The inept Senior Counsel of IFS actually wrote that we should have known that the payoff amount was incorrect and contacted them to receive the correct amount.
Instead of receiving the title for our car in the mail, we received notification from IFS that IFS MADE A MISTAKE AND WOULD NOT RELEASE THE TITLE UNTIL WE SENT THEM MORE MONEY.
IFS cashed the check and reported payoff to the credit bureau.
The check was mailed to IFS the day we received the letter. The formal letter, emailed to us by IFS, clearly indicated that amount quoted included the payoff, sales tax and purchase option fee. At the end of our lease period, where all payments were made ON TIME, we were given an official payoff of the lease by IFS. It was recommended that we wait until the end of our lease period to obtain final payoff since payments needed to be credited to the account. About one month prior to the end our lease period, we contacted IFS and received a VERBAL estimate of payoff. Under no circumstances should anyone ever do business with IFS! It is a corrupt company that uses bad faith, along with techniques that could be described as extortion to withhold sending out titles. WE DO NOT RECOMMEND BUYING A VEHICLE FROM INFINITI FINANCE!Ĭorrupt, bad faith business practices. This has got to be the simplest request and Infiniti flat-out refuses to do their job. This horror has been going on since May 5, 2023. So, at this point, our Title is in limbo (being held hostage as far as we’re concerned) and our new lien holder has increased our interest rate from 5.75% to 18% until they receive the updated title. Clearly, Infiniti Finance will not cooperate. We even physically went to the dealership, and they called Infiniti Finance explaining the situation and we were told it was going to be taken care of we received no document and called Infiniti Finance again and they refused to fill out the form. We have been going back and forth with them for 2 months now and have no resolution nor any willingness to help with a problem Infiniti caused. One minute it looks as though they will complete the form and the next call, we’re told they’ve rejected the form. Infiniti Finance refuses to fill out the form and every person we speak with when we contact Customer Service tells us something different. Since we did not buy the car through the dealership, we were told by the dealership that this was Infiniti Finance’s obligation. The State of NH DMV sent us a Title Reassignment form with instructions telling us we needed to have the dealership complete the information on this form to rule out fraud. The State of NH DMV denied the title request because INFINITI did not complete the information required on the original title causing suspicion. We brought the Title to our Town Hall along with the purchase and sale and it was submitted for a new title. They mailed us an incomplete Title (it only had a signature with no other detail). We purchased our lease from Infiniti Finance in February 2023. BUYING A VEHICLE FROM INFINITI FINANCE NIGHTMARE
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